Cancellation policy

Paying before your date is confirmed

When you book and pay online, your requested date is still subject to confirmation. We confirm it in writing within 24 hours of your payment.

• If we cannot confirm your date, you choose another date or time, or a full refund.
• If you cancel before we have confirmed your date, you receive a full refund.

Private tours

The refund depends on how long before the tour starts we receive your cancellation. Mountain railway, cable car, boat and entrance tickets included in the price are covered by these rules; we do not deduct them separately.

• More than 7 days before the tour: 100% refund.
• Between 7 days and 72 hours before: 50% refund.
• Less than 72 hours before, or no-show: no refund.

Transfers

• More than 48 hours before pickup: 100% refund.
• Between 48 and 24 hours before: 50% refund.
• Less than 24 hours before, or no-show: no refund.

Changes to your booking

• One change of date or time is free if you ask at least 72 hours before a tour, or 24 hours before a transfer, subject to availability.
• If you change to a different tour, or the number of participants changes, the published price for the new booking applies. We charge or refund the difference.
• If fewer people travel and you tell us more than 7 days before a tour, we refund the difference to the published price for the smaller group. Later reductions are not refunded.

Weather, closures and safety

• If a mountain railway, cable car, boat or attraction is closed on the day, we suggest an alternative programme.
• If the alternative does not suit you, we refund the included tickets that could not be used.
• If we decide the tour cannot go ahead safely, for example in severe weather, you choose another date or a full refund.

If we have to cancel

If we must cancel a confirmed booking for any reason, we tell you as early as possible and you choose another date or a full refund of everything you paid us.

Lateness and no-shows

• Tours: your driver-guide waits 30 minutes after the agreed pickup time. After that, the booking counts as a no-show.
• Airport pickups: we follow your flight and wait 60 minutes after landing. Tell us as soon as possible about a cancelled or diverted flight and we rearrange the pickup.
• If we cannot reach you within the waiting time, no refund is due.

How refunds are paid

• Refunds go back to the card or payment method you used, through Stripe.
• We start the refund within 5 business days of confirming your cancellation. Your bank usually needs a further 5 to 10 business days.
• We do not deduct payment processing fees from refunds.

We recommend travel insurance that covers cancellation for illness or other events outside your control.

How to cancel or change

Write to us through the contact form on this website, or call or message us on WhatsApp on +41 77 421 81 12, quoting your booking reference. We confirm every cancellation or change in writing.